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Where is my data

On 29 July you requested I top up data, which I did £10  July 30 you updated my allowance with 1GB data But at this point I should have had 2 GB data not the 1 

this is the third time of requesting. Should you fail to resolve, you have deemed to cancel this contract.

 

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Re: Where is my data

Hi Robertalx, 

 

Thanks for your post and welcome to our community. 

 

Sorry to hear that thee's been an issue with your data again, this ins't good. 
 

We can certainly have a look at what's going on with your allowances each month, to do this though I'll need to pop you a personal message and grab some details. 

I look forward to hearing back from you soon.


 

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Re: Where is my data

Glad we were able to clear things up about the missing data. 

All extras need to be used before your allowances refresh to be able to get the most out of them 🙂

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Re: mobile messages

I getting messages that I have used 95%of my data and request to change my tarriff.

While I appreciate that I may have used 95% of Goodwill !! of/or contracted data I current have 1.26 data left.

please advise that currently I will not be charged extra untill I have used ALL my data.

Thank You 

 

Robert Barnett

 

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Re: mobile messages

Hey Robert,

 

I've had a peek at your details and can confirm you're still using your data allowances and have not made any chargeable data usage.

 

Thanks,

 

Lisa