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Illy62
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Where is it?

My services were installed on the 20th of July, yet still no word on when I will receive my Oomph Unlimited data SIM which is a part of my package. It is something I am being charged for. Can I get the sim or a partial refund on my bill?

Illy62

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Illy62
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Re: Where is it?

Any help at all?

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Ryan_N
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Re: Where is it?

Hi Illy62, 

 

Thank you for your post. 

 

Sorry to hear about this, if you was to take a look on the mobile board, there is a thread relating to this in which I have been helping people resolve the problem. I will send you over a private message to get this sorted. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Illy62
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Re: Where is it?

There is now a new problem. The details regarding the SIM have been sent to my wife's email. How the hell has that happened? I cannot even register a account as it asks for security answer that I don't have...🙄

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Emma_C
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Re: Where is it?

Sorry to hear that, it would only be sent to the email address we have for you. 

 

We can help set up the online account though, I'll just need to pop you a personal message. 

I look forward to hearing back from you soon.

Emma_C - Forum Team
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Illy62
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Re: Where is it?

The account is in my name, with my own email address.
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