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MrsTims
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When will old sim expire?

Hi, my Mum has been a pay as you go customer for years. She is now receiving texts saying that her SIM will expire. She is in a nursing home, and the phone is a lifeline, as we cannot visit her due to COVID 19. Changing a SIM will be impossible for her, and no one will be able to do it for her. How long before her SIM will be switched off?

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ahrbee
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Re: When will old sim expire?

I would repeat your message on Virgin's 'New SIM Issues' thread above and perhaps you will catch the eye of a Virgin team member. If a VIP sees this, he/she might like to escalate the message or provide a helpful answer as it is urgent. 

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enlli
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Re: When will old sim expire?


@ahrbee wrote:

I would repeat your message on Virgin's 'New SIM Issues' thread above and perhaps you will catch the eye of a Virgin team member. If a VIP sees this, he/she might like to escalate the message or provide a helpful answer as it is urgent. 


Escalated. Best I can do as VIPs have no access to Virgin systems

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Gareth_L
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Re: When will old sim expire?

Hello MrsTims

Would it be possible to to send the new sim to an alternative address or would the Home accept post and one of the Staff be able to activate this for your Mother?

We would need to be pass security first. 

Gareth_L

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MrsTims
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Re: When will old sim expire?

yes, it is possible to send the new sim to an alternative address. How do I provide the address?

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Zoie_P
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Re: When will old sim expire?

Hi Mrstims,

Thanks for your post 🙂

You need to update your address by giving our team a call you can reach them on 0345 600 0789

thanks,

Zoie

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