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When will my number be switched to new sim?

I've just received and started using a new virgin mobile SIM after switching from another provider. I gave my pac code when ordering the new SIM, but I haven't had any information about when my number will be transferred over (it is still within the month that the PAC code lasts). The contract with my previous provider apparently ends tomorrow, so I'm not sure how this affects switching my number or whether I'll be able to acquire a new pac code if the switch isn't done soon.

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Re: When will my number be switched to new sim?

Hi Meg598,

 

Thanks for your post and welcome 🙂

 

I'm sorry you've had some delay in transferring your number over to us, I can appreciate you need your number to use.

 

It looks like you've had a chat with one of our team already. Can you confirm this has all been sorted out and you now have the number you want to keep?

 

Thanks

 

Melissa 

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