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When moved to o2 from Virgin Mobile.

On our wavelength

When I have been moved to o2 from Virgin Mobile will I still have to use the virgin media app to check my texts and minutes and date or will I have to check my minutes and texts and data on the my o2 app from after I moved to o2 from Virgin Mobile? 


Forum Team
Forum Team

Hi Luke,

Thank you for reaching out to us and welcome back, once your Number moves over to O2 you will need to set up a MY O2  Online account, you can find out more around the move here.

We hope this helps, if you do need any further help, with this or anything else, please do not hesitate to reach back out.



Oh OK when will I know when my number will be moved to o2?

Hi @Luke198824 

Just to confirm, are you talking about the migration to the O2 network or have you physically request your PAC from us and are moving over to a new O2 contract?

Here to help 🙂
Virgin Media Forums Agent

I'm talking about virgin mobile moving me over to o2.

Hi @Luke198824,

The migration should be complete within 30 days of it starting for you.


Zach - Forum Team
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