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adhain
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Message 41 of 169
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Re: WhatsApp messages not coming through

Why is a Mod not responding with an update. This issue has been going on for way too long!
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Moderator
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Message 42 of 169
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Re: WhatsApp messages not coming through

Hello, 

We're sorry there has not been an update so far.

Our network team are still looking into this fault and we will be in touch when we have more information.

Thanks for your patience regarding this matter.

ModTeam

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Stig
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Message 43 of 169
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Re: WhatsApp messages not coming through

Any news on an update? I have the same problem on my s8+. I've tried all the different settings and fixes still no change. 

If I wasn't in a contract I would be changing to another provider!!!!

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Adamdh
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Message 44 of 169
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Re: WhatsApp messages not coming through

I have no issues on WiFi so this must be connected to the fact we've got unlimited data on 4g and maybe the virgin background needs to updated to the lastest security update WhatsApp have been doing the last few weeks.

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Stig
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Message 45 of 169
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Re: WhatsApp messages not coming through

I have no problems on wifi, just when using data. Today I put another sim in from 3 and guess what! No issues at all. So it's not the phone or android. It must be the virgin sim.

I have phoned the help line several times but nobody seems to know anything.

Come on virgin please sort this out! 

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Adamdh
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Message 46 of 169
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Re: WhatsApp messages not coming through

It's something to do with virgin background deal with us getting unlimited data using the app but don't think anyone knows what.

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Stig
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Message 47 of 169
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Re: WhatsApp messages not coming through

It's not just WhatsApp. I was using a live score app and that's just the same. I have to open it to get notifications when on data. Again it works fine on wifi and on my sons sim from 3.

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Adamdh
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Message 48 of 169
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Re: WhatsApp messages not coming through

I know my Gmail has the issue from time to time.

Think it's worse if you have a phone directly from virgin instead having a unlocked phone like I've got.

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toasty772
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Message 49 of 169
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Re: WhatsApp messages not coming through

Neither of my phones were from Virgin yet I definitely had the issue!
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Adamdh
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Message 50 of 169
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Re: WhatsApp messages not coming through

Virgin you have a cheek putting the prices up when this is still a big issue for your customers.

Today I've been on 4G only and the time delay getting a message because of this issue is so annoying