I was working long time ago in O2 costumer service in Spain,I understand,they need info from some differents devices in different locations and OS versions to get accepted the incidence,I hope they fix this issue soon
I can confirm I am having the above problem. I do not get an push notifications through for any applications including WhatsApp, Instagram, Snapchat and Gmail. I have called customer service several times who cannot acknowledge the fact that there is a problem with the network. Despite telling them I have a dual SIM phone, and messages are coming through fine when connected to the Three network, they are still adamant that it is a problem with my phone. I asked to cancel but they said I would have to pay off my contract, seems unreasonable as they are not providing a working service.
I have just spent the last hour on the phone to customer services trying to make an offical complaint but instead I've been patronized and told to go to a virgin store so that they can confirm that I have tried everything I've been told i.e. give them evidence. Really really disappointed with the service and the rude staff.
I hope the team looking at this thread are able to help soon.
Happened something similar to me the last Monday,I called to Virgin media,I had explained my problem and all previous checks a did in my mobile and the agent was convinced that was a problem with my Wifi network,after told him several times that everything working fine with my WiFi and that only happened under Virgin network,the agent just told my in a very rude way that he doesn't not idea why I did received WhatsApp messages.....very disappointed costumer services sometimes
Having the same issue, delays started cropping up recently in WhatsApp especially and for email clients to, but for me the major concern is WhatsApp. Seems clearly a network issue. Any updates on fixes? My device is Samsung S8 plus.