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Re: WhatsApp messages not coming through

Agreed! Everything seems normal. My notifications have been coming instantly! No more delays! 

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Message 172 of 177
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Re: WhatsApp messages not coming through

So my issue is still ongoing.....Still not had the deadlock letter either.....

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Message 173 of 177
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Re: WhatsApp messages not coming through

Hi williamleggatt

 

Thank you for posting on our forums.

 

Sorry to hear that the letter has not arrived with you.

 

Is your complaint in relation to cancellation charges? 

 

Can you remember approximately when this was requested from us?

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Message 174 of 177
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Re: WhatsApp messages not coming through

Just wanted to know if this problem was ever sorted out? as I want to change tariff for someone else and Virgin Mobile are likely to send out a replacement SIM which is where my problem started last time.

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Message 175 of 177
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Re: WhatsApp messages not coming through

Hi a00,

 

Thank you for your post. 


I can appreciate you'd be wary of doing this, but if you do have any problems we'll help you with them. 

 

Let us know if you'd like any help with the tariff change.

 

Thanks

 

Melissa 

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Message 176 of 177
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Re: WhatsApp messages not coming through

The problem has never been fixed, it may be when they move from EE to vodaphone

 

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Message 177 of 177
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Re: WhatsApp messages not coming through

I have moved to O2. I don't receive delayed notifications any more.  
Couldn't be asked to wait for Virgin's move to Vodafone. 

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