Agreed! Everything seems normal. My notifications have been coming instantly! No more delays!
So my issue is still ongoing.....Still not had the deadlock letter either.....
Thank you for posting on our forums.
Sorry to hear that the letter has not arrived with you.
Is your complaint in relation to cancellation charges?
Can you remember approximately when this was requested from us?
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Just wanted to know if this problem was ever sorted out? as I want to change tariff for someone else and Virgin Mobile are likely to send out a replacement SIM which is where my problem started last time.
Thank you for your post.
I can appreciate you'd be wary of doing this, but if you do have any problems we'll help you with them.
Let us know if you'd like any help with the tariff change.
The problem has never been fixed, it may be when they move from EE to vodaphone
I have moved to O2. I don't receive delayed notifications any more. Couldn't be asked to wait for Virgin's move to Vodafone.