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Message 11 of 177
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Re: Delayed Notifications

Samsung galaxy s10

Exact same issue. Had the same issue with s9 as well.

No data saving, no battery optimization. All apps affected. Full signal, fast speed test 20+ mbps.

Multiple times a day phone seems to be in this idle signal and nothing comes in unless I open a specific app.

This is ludicrous to say the least. Please connect me to expert support. Everything from this thread has been tried and confirmed. 

With regret, 

User

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Message 12 of 177
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Re: WhatsApp messages not coming through

Hi, 

We're very sorry to hear that you've all been experiencing some issues with WhatsApp notification's on your mobile device. 

We're in the process of raising this with our network team, and in order to investigate this we just need a few more details. 

As some of the details we need are personal to individual users, you'll shortly receive a private message; If you could respond to that message with the details requested we will be able to investigate this further. 

Thanks

Mod Team

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Message 13 of 177
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Re: WhatsApp messages not coming through

Thanks for this message.

Just to update, I have realised this is not just limited to WhatsApp. It appears anything with a notification is affected, including email, WhatsApp, Facebook messenger and others. It appears that the data goes into sleep mode and if you turn mobile data off and on again everything comes through. This is becoming tiresome though. 

I have tried my SIM card in 2 other phones and still have this problem so therefore my handset and it's settings are not at fault.

Thanks

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Message 14 of 177
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Re: WhatsApp messages not coming through

I have the same problem,I don't receive WhatsApp message when I'm connected to Virgin network,this affects to email and Facebook messenger too,I checked everything it's ok in my mobile

My husband's mobile it's having the same problem

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Message 15 of 177
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Re: WhatsApp messages not coming through

Hi everyone, 

We have a quick update for you; our network team have now raised this issue under the ticket number P009299405 and investigations are still on going. 

To help us further could I ask you all to confirm the;

  • Handset make and model
  • Software version

This will help to continue the investigation into this issue, and we'll keep you posted with any further updates. 

Thanks

Mod Team

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Message 16 of 177
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Re: WhatsApp messages not coming through

Hi,

I have a Huawei P Smart on Android version 8.

Thanks 

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Message 17 of 177
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Re: WhatsApp messages not coming through

My handset it's a Google pixel 2 

O.S android 9

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Message 18 of 177
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Re: WhatsApp messages not coming through

Hi

I have a Samsung S7

Android version 8

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Message 19 of 177
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Re: WhatsApp messages not coming through

Same problem. Samsung Galaxy J6 . Android 8.0.0. Other details will be sent via private msg to moderator. Aargh!

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Message 20 of 177
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Re: WhatsApp messages not coming through

OnePlus 5T

Android 9

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