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What is the process to register power of attorney using online access code?

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What is the process to register power of attorney using online access code?


Forum Team
Forum Team

Hello I_h_SR.

Thanks for you post and welcome to our Community.

To apply for Power of Attorney over this Virgin Media account, please send a copy of the Power of Attorney to:-

Virgin Media House
Chief Executive Team
Concord Business Park
Threapwood Road
M22 0EY

Alternatively you can send us a copy via email but the document must be attached to the email as a PDF file. The email address is

Again in the email we will also require your full name, account number, account address and a covering note.

Once we’ve received the documentation,  you will receive a confirmation letter within 48 hours to confirm the nominated power of attorney can manage the account in the future.




Thanks for your reply but I know from previous posts that I have seen that it is possible to register the power of attorney using the online access code from the Office of the Public Guardian online power of attorney account.  I prefer that because I don't want to send the official copy by post.  Can you let me know what that process is please.

Hello again. 

I can add this for you if that helps

I will need to send you a private message to obtain the relevant details.

If you can check the purple envelope top right of your screen that would be great.