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Web safe bug on mobile

I keep having websites blocked due to web safe, however my account is mobile only and so I'm unable to toggle this feature. My parental control feature on my mobile settings are set to off but it makes no difference. 

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Re: Web safe bug on mobile

Hello

The parental guide is https://www.virginmedia.com/help/parental-controls-for-mobile

If the parental option is off what websites are you trying to access ?

What message are you getting when trying to access these sites ?

Regards Mike

 

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