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Web Chat

Joining in

Can anyone tell me how to access the web chat?

the **bleep** at virgin have overcharged me massively. They’re not resolving my issue and I’m **bleep**ed if I’m gonna waste even more money calling them.

But, while their “support” pages state complaints can be made by web chat, mysteriously finding access to web chat is proving harder than alchemy. 

it’s all part of the utterly **bleep**e virgin service, from my experience

but if anyone has the solution, I’d be grateful to receive it


Forum Team
Forum Team

Hi there, thanks for posting. 

I am sorry to hear of the issue with the bill, will send you a PM now to assist

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill