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seavord
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On our wavelength
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Want to upgrade to 5g but can't

Hello I keep getting told about 5g but when I goto the upgrade page it says I'm already on a plan 25gb "exclusive" for £12.18 the only way I'll be able to get 5g for the same price is to drop to 5gb is there no way I can upgrade to a 5g sim and still stick to my contact as the page before the 5g page tells me I can keep the contract but upgrade to 5g but theres no way of selecting it

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Martin_N
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Re: Want to upgrade to 5g but can't

Hi seavord,

 

Thank you for your post. I'm very sorry for any issues you're having with moving over to a 5G SIM card. 

 

Unless your tariff is already a 5G tariff you would need upgrade to a new tariff to get a 5G SIM card. 

 

Have you been able to speak with our Retention's team via 789/0345 600 0789 to see what they can offer?

 

^Martin

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