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fionajturner
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Want to cancel 2 contracts as we are within the cooling period. Tried to contact for 36 hrs. Bored now!

We have been trying to contact Virgin Media for 36 hours  Enough is enough and we now want to cancel the  mobile contracts that were bought yesterday morning.  Funny thing is we managed to get through to the sales team who assured us we would be transferred to someone who could help...I was daft enough to believe them and we were sent back to a machine! Any ideas anyone out there or is this Community page make believe?

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Jodi_S
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Re: Want to cancel 2 contracts as we are within the cooling period. Tried to contact for 36 hrs. ...

Hi fionajturner,

 

Welcome to our community and thanks for posting. Sorry to hear that you want to cancel your mobile contracts with us, unfortunately this is not something we can process through our community forum page.

 

If you wish to cancel your phone contracts with us please call our team directly on 0345 600 0789 or alternatively you can follow the link here

 

Kind regards Jodi

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