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bearwp
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Waiting over a month for SIM card - HELP

A sim card was sent to the wrong address making my current SIM inactive.

I ordered a new package hoping it would push forward another SIM being delivered, but I have no way of knowing.

I've called the phone lines, but they take me in circles and give me irrelevant links - refusing to take me to a real person.

All I need is a new SIM, why is there no service to help me?

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bearwp
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Re: Waiting over a month for SIM card - HELP

Can nobody help me get a new SIM?

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DJ_Shadow1966
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Re: Waiting over a month for SIM card - HELP

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
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Re: Waiting over a month for SIM card - HELP

Hi bearwp,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues getting a new Sim card.

.

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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Katie_WT
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Re: Waiting over a month for SIM card - HELP

Hi there @bearwp

 

Thanks so much for your Private Message to @Paul_DN over the weekend - I can confirm that we have now activated your SIM; can you please try again and let us know how you get on? 

 

Cheers

Katie - Forum Team


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