Virgin Media Community

[tamgar]

Moved to Virgin from Tesco, got new phone, still waiting on SIM. Cant port number from the tesco sim so virgin say

[Robert_P]

Hello tamgar,

Thanks for taking the time to raise your query regarding your Virgin mobile SIM and transferring your number over from Tesco. Welcome to the forum.

Can you confirm how the order was placed? When it was placed and if you have received any correspondence in regards to the order?

Thanks

Rob

[tamgar]

Issue resolved.

[Robert_P]

Excellent tamgar, thanks for letting us know. Have you been able to arrange the number transfer from Tesco also?

Rob

[tamgar]

Its is scheduled for today, but has notbyet occurred

[Martin_N]

Thank you for that information. 

Please continue to monitor this and let us know if you need any further assistance. 

^Martin

[tamgar]

Resolved

[Katie_WT]

Thanks so much for popping back and letting us know @tamgar - we always appreciate an update once things have been resolved. 

You know where we are if you need anything further

Cheers