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umarksthespot
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WORST Customer Service!

Virgin, I’m applying for a mortgage and keep getting declined because apparently I’m in arrears to you for £86.00 dating back to April 2018. This is news to me! The last bill I have from you shows my account in credit and I’ve never been contacted since. I need to get this sorted ASAP. Please contact me urgently.

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Ryan_N
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Re: WORST Customer Service!

Hi umarksthespot, 

 

Thank you for your post. 

 

I am sorry to hear about the issues you're experiencing when trying to apply for a mortgage, I can appreciate that at a stressful time it is not needed. Can I confirm with you what the arrears relating to, is this for media of mobile? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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happywithmy350
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Re: WORST Customer Service!

1 arrears does not kill a Mortgage application. You need to be aware of this.. Someone who has been bankrupt can get a Mortgage 3 years after discharge with that on their record still - trust me there is something else also/instead of 

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