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annalou2502
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WIFI CALLING on Iphone SE 2020?

Hi all,

I do not get signal where I live and was wondering if virgin offers wifi calling on the new iphone se (2020)? Been researching and cannot find anything for this.

Also, does anyone know if you could pick up a signal on Virgin from an EE booster box coming from the broadband box.

 

Thanks x

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BenMcr
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Re: WIFI CALLING on Iphone SE 2020?


@annalou2502 wrote:

Hi all,

I do not get signal where I live and was wondering if virgin offers wifi calling on the new iphone se (2020)? Been researching and cannot find anything for this.

Also, does anyone know if you could pick up a signal on Virgin from an EE booster box coming from the broadband box.

 

Thanks x


It should be the case that Apple devices bought in the UK running iOS 13.4 or later with the latest carrier update will work for Virgin Media WiFi Calling. You do also need to have the latest Virgin Mobile SIM too (issued after December 2017).

Apple devices bought other countries, I'm not so sure on. It may work but it's not guaranteed.

**********************************
I work for Virgin Media - but all opinions posted here are my own
fredito
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Re: WIFI CALLING on Iphone SE 2020?

I have an iphone SE on 14.1 with sim only contract and wifi calling is not available as you suggest in your reply. It is not in the list of supported phones which only goes back as far as iphone 6s. I too only have occasional phone signal where I live and this is very frustrating. I've looked in general/settings/about and there is no carrier update available. I have been on this contract for a month.

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enlli
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Re: WIFI CALLING on Iphone SE 2020?

People do have this working on that phone but have had to persuade Virgin to enable it on their account.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: WIFI CALLING on Iphone SE 2020?

Hi Fredito, 

Thanks for your post and welcome to our community.

Very sorry you're having some trouble using Wi-Fi calling on your iPhone. 

The list of handsets we have on the website are the ones we support, if it's not on there it means we don't support it but it might still work. 

I can do a quick check of your account to ensure that this will work once it becomes a handset we support if you'd like?

I'll send you a message now and grab some details. 

Emma_C - Forum Team
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fredito
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Re: WIFI CALLING on Iphone SE 2020?

OK send me the message please, thanks.

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Emma_C
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Re: WIFI CALLING on Iphone SE 2020?

I popped you a message earlier, look out for the envelope 🙂 

Emma_C - Forum Team
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fredito
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Re: WIFI CALLING on Iphone SE 2020?

Sorry - found it now, I have just sent you a reply.

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quigleydm
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Re: WIFI CALLING on Iphone SE 2020?

Hi Emma

I have the same (older) iPhone SE. I have the wifi calling option available and set but it doesn’t work. Please can you send me the same message you referred to?

Thanks

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Emma_C
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Re: WIFI CALLING on Iphone SE 2020?

Hi Quigleydm, 

Thanks for your post and welcome to our community. 

Very sorry you're having an issue with Wi-Fi calling, this isn't good. 

I can pop you a message now and see if there's anything we can do, I look forward to hearing back from you soon. 

 

Emma_C - Forum Team
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