Virgin Media Community

[tcarey14]

Hi,

I am trying to access my voicemail from abroad and don't know the pin.

As far as I know I have never set one up before.

Can it be reset?

Thanks.

[Paulina_Z]

Hi @tcarey14,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your Mobile Voicemail.

Have you been able to take a look at our Mobile Voicemail page on our website for more information?

As you're abroad, I'll be more than happy to help you resolve this issue. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your page. I will be in touch soon.

Thank you.

[Paulina_Z · Accepted solution]

Hi @tcarey14, 

Thank you for coming back to me via Private Message. 🙂

I have now reset your Voicemail PIN.

You will receive their new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:

• Not be purely repetitive,eg.7777
• Not sequenced up or down,eg.1234,4321
• The PIN cannot be a significant part of the Mobile number
• Virgin Mobile default PIN(7890) will not be allowed as a sequence
• New PIN's must be different from the previous PIN

Please let me know if you need any further help.

Thank you.