Hi Katyc,
Thanks for using the forums to get this issue with your voicemail services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
We can reset your voicemail, that's not a problem. As you're out of the UK at the moment it can take some time for the change to process.
But we will of course try to get it sorted for you now. I'll send you a PM so we can get started.
Thanks,
Megan_L