Virgin Media Community

[Jodi_S]

Hi rosarioap,

Welcome to our community forums and thanks for posting. We can certainly help you reset your voicemail pin so you can access you messages abroad for you.  

Can we ask if you have tried the default pin of 7890 first of all? If you have an still cannot access I will pop you over a private message to get this reset from here for you.

Click on the purple envelope to accept the chat. 

Kind regard Jodi. 

[rosarioap]

Thanks Jodi! I sent replied to your message. 7890 didn’t work. Thanks!! 

[Jodi_S]

Hi rosarioap,

Just a quick message to say we have now reset your voicemail pin for you. You will receive this by text message. Please follow the instructions as you will need to change this pin.

Please let us know that it has worked and you can access your messages.

Kind regards Jodi.  

[rosarioap]

Thanks Jodi! It worked! 🙂

[Jodi_S]

Great news Maria,

Thanks for the update and enjoy the rest of your holiday.

Kind regards Jodi. 

[mopa]

Hi, I am having the exact same problem trying to access my voicemail from Spain. Could you please send me a message to unlock this?

[Zoie_P]

Hi Mopa, 

Welcome to our community forums and thanks for posting. We can certainly help you reset your voicemail pin so you can access your messages abroad.  

Can we ask if you have tried the default pin of 7890 first of all?

Zoie

[mopa]

Hi 

Yes, tried all the numbers mentioned in this post. Nothing works. 

[Zoie_P]

Sorry to hear that, I will pop you over a PM and we can reset this for you.

Keep an eye out for the purple envelope.

Zoie

[Smeghead69]

I too am having this problem while abroad. I didn't even know i had to set one up, and will be there for the next couple of weeks