Virgin Media Community

[chrisatobm271]

Help! I'm currently in Spain with my 2 Virgin mobiles and can't access my voicemail on either one. I have no recollection of ever sitting up a PIN - any ideas would be gratefully received.

Thanks in advance.

Chris Newman

[Emily_G]

Thanks for the post Chrisatobm271 and welcome to our community.

I'll pop you over a private message so we can look into this for you.

Thanks, Emily.

[Adamholb16]

Same problem for me, abroad and need voicemail PIN reset, please help!

[Emily_G]

Thanks for the post Adamholb16.

I'll pop you over a private message so we can go through this. 

Thanks, Emily.

[Indre1]

Hello, I have the same problem, can not remember setting a pin for voicemail and never needed one. Unfortunately now I'm abroad have few messages and can not listen to them. 

[Emily_G]

Thanks for the post and welcome to our community Indre1.

I'll pop you over a private message now so we can look into this.

Thanks, Emily.

[ferale]

Hi,

I also have trouble accessing my voicemail since i have never set up a PIN.

Can anyone please help me?

Thanks!

[simdoc]

Hello

I am having the same issue but I don't recall setting up a PIN. I have to urgently access my voicemail but it is impossible to reach any customer support via phone. I did 3 three failed attemps so I can't try the default PIN now as the voicemail is now temporarily unavailable.

If you could help it would be most appreciated, thank you!

Kind regards

[David_Bn]

Good Afternoon ferale and simdoc

Thanks for your posts and apologies for the time this has taken to be picked up

If you still need our support on this matter, please drop a response below and we'll seek to pick this up for you

Kindest regards,

David_Bn

[ferale]

Yes I still need help