on 09-07-2020 12:15
Hi,
I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?
Thank you!
Answered! Go to Answer
on 04-09-2020 14:44
Help! I'm currently in Spain with my 2 Virgin mobiles and can't access my voicemail on either one. I have no recollection of ever sitting up a PIN - any ideas would be gratefully received.
Thanks in advance.
Chris Newman
on 09-09-2020 11:17
Thanks for the post Chrisatobm271 and welcome to our community.
I'll pop you over a private message so we can look into this for you.
Thanks, Emily.
on 09-09-2020 13:52
Same problem for me, abroad and need voicemail PIN reset, please help!
on 09-09-2020 14:30
Thanks for the post Adamholb16.
I'll pop you over a private message so we can go through this.
Thanks, Emily.
on 10-09-2020 13:09
Hello, I have the same problem, can not remember setting a pin for voicemail and never needed one. Unfortunately now I'm abroad have few messages and can not listen to them.
on 10-09-2020 13:26
Thanks for the post and welcome to our community Indre1.
I'll pop you over a private message now so we can look into this.
Thanks, Emily.
on 14-09-2020 11:26
Hi,
I also have trouble accessing my voicemail since i have never set up a PIN.
Can anyone please help me?
Thanks!
on 16-09-2020 16:25
Hello
I am having the same issue but I don't recall setting up a PIN. I have to urgently access my voicemail but it is impossible to reach any customer support via phone. I did 3 three failed attemps so I can't try the default PIN now as the voicemail is now temporarily unavailable.
If you could help it would be most appreciated, thank you!
Kind regards
on 21-09-2020 17:39
Good Afternoon ferale and simdoc
Thanks for your posts and apologies for the time this has taken to be picked up
If you still need our support on this matter, please drop a response below and we'll seek to pick this up for you
Kindest regards,
David_Bn
on 21-09-2020 17:44
Yes I still need help