I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Does anyone know how to fix this?
Sorry that you're having issues accessing your Voicemail whilst away. As our user @teabag has advised, the PIN needs to be set from the home before leaving the UK.
To do this, you call 1571 from your home handset and follow the set up instructions.
I have been unable to locate your account from your Forum post so have been unable to check this for you as yet. I will pop you a Private Message so we can take some information for you - if there is no PIN set, we may not be able to reset it for you but we can certainly check.
Look out for a Purple Envelope and pop me a reply when you can.
Thanks for your post and for reaching out to the community forums. Sorry to hear that you do not have a voicemail PIN. I have received your PM and will reply shortly, however please do not send Private Messages we are not expecting as they can very easily get buried under other messages and you might not get a reply.