Virgin Media Community

[Pearl1960]

Hi I am currently abroad and need a pin to access my voicemail. 7890 didn't work for me, any ideas?

[MOD EDIT: Subject title changed for clarity and split from other thread]

[Gareth_L · Accepted solution]

Hello Pearl1960

Thanks for your post 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hi Pearl1960

Thank you for those details 

You should receive a new PIN by SMS.

This will need to reset this after receiving the SMS, by calling your voicemail.

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down,eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN

Gareth_L