Virgin Media Community

[AnneKen]

I can't access my voicemail, says pin not correct, but is the only one I've ever used.

Eventually spoke to someone on 789 who reactivated voicemail, but pin not accepted what do I do next? 

[Emma_C · Accepted solution]

Hi AnneKen, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue with your Voicemail pin, this isn't good. 

So when we reset your Voicemail did you receive a text message to confirm the new pin? 

If so is this the pin you used which isn't working? 

[AnneKen]

Thanks, eventually, when voicemail unblocked the pin worked and I was able to reset to a new pin.

[Williamwjb]

Can you please help reset my voicemail pin, thank you

[Steven_L]

Hey @Williamwjb,

Sorry to hear that your having issues with your voicemail.

Have you been able to get this resolved since your last post? If noit, I would be happy to take a further look into this for you, should you need further help.

Regards

Steven_L

[Macarena]

Hi, I’m abroad in Spain and I’m unable to access my voicemail because it’s asking for a pin. I’ve never set a pin for my voicemail so I don’t know what it is. I need to access my voicemail urgently so please send me my pin ASAP.
Thanks

[Alex_RM]

Hi Macarena,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the voicemail PIN, so I can help I've sent you a private message (purple envelope, top right hand corner)

Alex_Rm

[cajaguars]

Hi there,

I'm currently abroad and struggling to access my voicemail becuase it requires a pin that I've not set before. Would someone be able to help me reset it please.

Kind regards,

Craig

[Hayley_S]

Hello @cajaguars,

Welcome to the community page, thank you for reaching out to us.

Is this regarding your mobile or landline?

Many thanks,

[cajaguars]

Hey @Hayley_S,

Yes this concerns my mobile device.

Kind regards,

Craig