Virgin Media Community

[Turkic]

Hello,

Can you reset PIN numbers for the two accounts on my family group please? Both are currently abroad with their mobile phones but did not set PIN before leaving.

Thanks.

[Gareth_L]

Hi Turkic

Thanks for your post 

Can we just ask what the pin is for please

Are both the accounts in your name?

Gareth_L

[Turkic]

Hello,

PIN is for them to access their voicemail while abroad. Both accounts are under my name.

Thanks.

[Gareth_L]

Thanks Turkic

I can look into this for you 

Just needed to ask them questions sorry 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

HI Turkic

Thanks for that information 

Both number will receive an SMS Message in the next hour with instructions on how to reset the Voicemail Pin

Can you please let me know once its all resolved 

Gareth_L

[Turkic]

Thank you for your help, they both managed to access their voicemail.

Regards.

[Gareth_L]

Thanks for the update Turkic

That's me happy knowing its fixed now

Gareth_L