Virgin Media Community

[Trev_Allen]

I'm currently working overseas and unable to return as I normally do because of the covid restrictions. I tried to access my voicemail for the first time since updating my sim and my pin is not recognised. I cannot access the account to reset the pin. Can you reset my pin for my number ending 799. It's frustrating as I'm charged £1 every time I call voicemail

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Trev_Allen,

Sorry to hear that you are having voicemail issues. You would not be able to reset the pin from your online account. But if you are needing help with resetting your online password you can do so here:  https://my.virginmedia.com/forgot-details/password

I'll also send you a private message to confirm your account details.

Cheers,

Corey C

[Corey_C]

Cheers for the messages and update, Trev_Allen,

Glad to hear the voicemail pin reset worked.

Cheers,

Corey C