Virgin Media Community

[Stuwoo84]

I am currently abroad and have received a voicemail. When I have attempted  to listen to it it has asked for a pin. I have never set this up. I then received a message advising my voicemail was blocked. I eventually got through to customer services who advised they would send a replacement pin via text but this has never been received. Any assistance would be appreciated.

[Natalie_L]

Hi Stuwoo84, 

Welcome to the community and thank you for posting. 

I am very sorry to hear you have not been able to access your voicemail abroad. 

Can you please confirm when the PIN request message was sent as this can take up to 24 hours to be received?

Thank you 

[Stuwoo84]

It was only about 2 hours ago so that will explain it

[Natalie_L]

Thank you for letting us know. 

If you have not received a text message within the next 24 hours please do let us know and we will be happy to assist further. 

[Stuwoo84]

It's now been 24 hours and I've not yet received a text with the pin

[Jodi_S]

Hi Stuwoo84,

Sorry that you have not received your voicemail pin. Can you confirm if this is still the case? If so we will offer you a private chat and get this pin resent for you.

Please let us know so we can assist you further.

Kind regards Jodi. 

[Stuwoo84]

No I have still not received it.

[Jodi_S]

Thanks for coming back to us Stuwoo84,

Due to this, I am going to pop you over a private message and take some details from you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Stuwoo84,

Just a quick note to say I have reset your voicemail pin again for you.

Please follow the instructions below.

You will receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN.

Kind regards Jodi. 

[Jodi_S]

Glad to hear this is all sorted now Stuwoo84.

You can now relax and enjoy your time abroad.

If you have any further issues, please come back to us through this channel. 

Kind regards Jodi.