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gp2229
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Voicemail pin abroad

Seems a regular issue but trying to access voice messages while in Ireland but requests a pin which I do not think is set.

waited a hour to speak to Virgin support in Ireland who said cannot help with uk Virgin users and had no idea what number I could call -  I hope I will not pay for that hour call aside from waste of my time!

can someone help me unlock messages as missed some urgent messages as a result

 

 

 

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enlli
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Message 2 of 11
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Re: Voicemail pin abroad

You will have to wait for one of the team on here. They can set a temporary PIN once you pass account security.

Virgin Ireland is a totally different company to Virgin UK.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Voicemail pin abroad

Hi gp2229

Thanks for posting and welcome to the community. I'll send you a PM now to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Shask71
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Message 4 of 11
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Re: Voicemail pin abroad

Need a PIN number to access my voicemail I’m in Spain at the moment anyone help? 

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Alex_RM
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Re: Voicemail pin abroad

Hi Shask71,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues accessing your voicemail whilst away,


So I can help I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

 

Alex_Rm

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Alex_RM
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Re: Voicemail pin abroad

Thanks for sending your details over via private message Shask71,

 

Glad we were able to get this resolved 🙂


Alex_Rm

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XP18
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Message 7 of 11
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Re: Voicemail pin abroad

Hi I'm having the same problem. I have a voicemail but I can't access it as I am abroad and it says I have a pin but haven't set one.

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Kain_W
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Message 8 of 11
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Re: Voicemail pin abroad

Hi there https://virg.in/manageorders
Welcome to the community!

To get this sorted I've dropped you a PM to discuss further.

Check the message within the purple envelope icon.

Thanks,

Kain
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Kain_W
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Re: Voicemail pin abroad

Apologies for the prior message XP18, 

I've dropped yourself a PM for this issue.

Thanks,

Kain
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SlammerKenya
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Message 10 of 11
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Re: Voicemail pin abroad

I didn’t set up my voicemail pin before coming to France and need to access my voicemails. 
thanks so much

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