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Voicemail notification.

Hi,

I can't clear the voicemail notification on my Galaxy S10. I have tried everything suggested on this forum; the only solution appears to be some kind of profile reset, done at your end.

Thanks for your help,

Chris.

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Message 2 of 15
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Re: Voicemail notification.

HI dinglestar24, thanks for getting in touch with us and we are sorry to hear that you are having issues with the voicemail profile, we will be able to get this reset. Can you confirm if you are still having issues with this? ^CW

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Re: Voicemail notification.

Hi there,

 

Yes, I still have the voicemail notification!

Many thanks again,

Chris

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Message 4 of 15
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Re: Voicemail notification.

HI dinglestar24, can you confirm that all the messages have been read but the voicemail icon is still showing. If this is the case let us know and we will look in to this via private message for you. ^Chris 

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Re: Voicemail notification.

Hi,

There are no voicemails currently saved, the icon is still showing.

Thanks,

Chris

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Re: Voicemail notification.

HI dinglestar24

 

we will send you a private message. 

 

Chris. 

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Message 7 of 15
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Re: Voicemail notification.

Can you call the voicemail and check if there is any messages, if there is then we would ask that these would be deleted and let is know if you are still faced with the issue. Thanks Chris. 

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Message 8 of 15
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Re: Voicemail notification.

There are no messages.

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Message 9 of 15
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Re: Voicemail notification.

It looks like this could be an issue with handset itself,we have done everything on the network side and the next step would be to do a factory reset of the handset, please back all photos and messages before you do this as they would be lost. ^Chris. 

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Message 10 of 15
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Re: Voicemail notification.

I don't think it is. This handset is brand new; I had the same issue with my previous handset, a Galaxy S7 but with that one I was able to hide the notification, something you can't do on the newer phone.

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