Voicemail not working

[bujinkid]

Hi there,

I've read a few people have the same issue as myself.

I recently transferred over to VM but realised the voicemail or call forwarding wasn't working when someone called while I was already on a call.

I tried to go to my call forwarding settings on my phone but it comes up with network/SIM error.

I called the help desk and they apparently did something but nothing has changed 

Any help would be appreciated as I'm ready to consider changing network if this can't be fixed.

TIA

[Paul_DN]

Hi bujinkid,

Thank you for reaching out to us in our community and welcome, is this on Virgin Media or Mobile where you are facing the issues?

Regards

Paul. 

[bujinkid]

Hi there,

I'm with virgin mobile

[Ryan_N]

I will pop you over a private message so that I can look into this for you. 

Cheers, 

Ryan.