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Sickasachip
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Voicemail not working

Hi I can’t access my voicemail, I’ve set up a pin on 222 and still can’t hear my voicemails 

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Akua_A
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Message 2 of 14
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Re: Voicemail not working

Hi @Sickasachip,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your voicemail. We want to best help regarding this. Is this your first time accessing your Voicemail or have you been able to access your mail before? If this is your first time, please try the following link and let us know if it helps https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail?

Thanks, 

Akua_A
Forum Team



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Sickasachip
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Message 3 of 14
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Re: Voicemail not working

Hi I’ve already done all the troubleshooting and it hasn’t worked, I can hear the options just not the voicemails.

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Akua_A
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Re: Voicemail not working

Thank you for letting me know Sickasachip.

When you are given options on your voicemail and you press one what happens? Do you hear anything at all after or is the line cut?

Thanks,

Akua_A
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Sickasachip
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Message 5 of 14
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Re: Voicemail not working

I hear no message at all then it asks if I want to keep or delete it.

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Akua_A
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Re: Voicemail not working

Does this occur with multiple voicemails? How long has this issue been ongoing? 

Thanks,

Akua_A
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Sickasachip
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Message 7 of 14
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Re: Voicemail not working

This is on all of my voicemails and it’s been going on for the last couple of days.

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Akua_A
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Message 8 of 14
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Re: Voicemail not working

Just to confirm, have you been able to try a different device to see if the issue persists? Have you also been able to access your Voicemail before?

Thanks,

Akua_A
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Sickasachip
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Message 9 of 14
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Re: Voicemail not working

No and yes.

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Travis_M
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Message 10 of 14
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Re: Voicemail not working

Hi @Sickasachip

 

I'm going to drop you a private message to investigate further, please keep an eye on your inbox.

 

Regards

Travis_M
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