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jonathancro
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Voicemail isn't working

I've used virgin mobile for years with no problems, but in the last month I can't get any voicemail. I call 222 and am asked for my pin. I enter it, then nothing, no menu, no choices. after a few seconds I hear thank you and good bye!

How can i get my voicemail back?

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Emma_C
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Re: Voicemail isn't working

Hi Jonathancro, 

Thanks for your post and welcome to our community. 

Very sorry you're having an issue with Voicemail, this isn't good. 

So is this when somebody leaves you a Voicemail and you get a notification, or when you're checking previous messages? 

Has this been sorted for you since your post on Thursday? 

Can I ask what phone you're using?

:)

Emma_C - Forum Team
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jonathancro
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Re: Voicemail isn't working

Hi Emma,

Thanks for the message. This problem is with all voicemail now, it's been happening for a few weeks. I get a notification, I call and log in, just hear science and then a thank you. No actual messages, no menu of options. 

I've been with virgin mobile for years and haven't had a problem until now. 

I'm using a Motorola Moto G6

Thanks again,

Jonathan Cronin

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Emma_C
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Re: Voicemail isn't working

Thanks for getting back to me 


We'll be able to have a look at this from here and see if it needs a little nudge. 

 

I'll pop you a personal message to grab some details and we'll take it from there.

 

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Emma_C
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Re: Voicemail isn't working

Glad it's all sorted for you now @jonathancro

Let me know if you need anything else 🙂

Emma_C - Forum Team