Thanks for your response. Unfortunately 789 is not available from Spain and the 0345 number texted me a link to the help section of the Virgin website which unfortunately did not solve my voicemail problem. I now have a number of voicemails regarding an elderly parent which I can't access. Please can you help me - perhaps by a voicemail reset? Regards,
Unfortunately there is no change. I still can't access my voicemail. My PIN appears to be accepted, there is a long period of silence and then the message "thanks for calling virgin voicemail.....bye for now"