Virgin Media Community

[Fletch44]

Hello. I am currently on holiday and am trying to access my voicemail overseas. I couldn't remember my password and have been locked out of voicemail. Please can you tell me how I can access my Voicemail or reset the pin?

Thank you

[MOD EDIT: Subject title changed for clarity]

[Carley_S]

Hi @Fletch44
Welcome  to the community!
Sorry to hear you're having issue with your voicemail at the moment. Please join me on private message so we can take a look at this further for you. You can see your private messages at the top of your screen in the envelope icon

[Kath_F · Accepted solution]

Hi Fletch44, 

Thanks for coming back to me via private message and passing data protection. 

I have reset the voicemail pin for you now and you'll receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:

Not be purely repetitive,eg.7777

Not sequenced up or down,eg.1234,4321

The PIN cannot be a significant part of the Mobile number

Virgin Mobile default PIN(7890) will not be allowed as a sequence

New PIN's must be different from the previous PIN

If you have any further issues, pop back to me here and we can go from there 🙂 

Thanks, 

[Kath_F]

Hi Fletch44, 

Thanks for coming back to me via private message.  

We're glad to hear that things are resolved for you now. If you have any further issues going forward then you know where we are.

Take care,