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Emilymcl
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Voicemail and calls

I have a notification on my phone saying I have two voicemails, every once in a while I get a text saying these messages will expire, then the notification reappears and cannot be removed. I have no saved voicemails and my voicemail is unavailable when people call me meaning I cannot receive any voicemails. I have swapped to a new phone and the issue has continued. 

Further, when making a call my phone no longer rings, it is silent until somebody answers, and sometimes doesn't even call the person at all - it just pretends to go through the motions! 

I know this is a virgin sim issue as I have changed device.

???

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Zak_M
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Re: Voicemail and calls

Good afternoon @Emilymcl 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your voicemail. 

 

Can you let me know the make and model of your handset? 

 

Kind regards,

Zak_M

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Emilymcl
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Re: Voicemail and calls

Hello, 

These issues are present on my Samsung S20 FE, and were present on my previous Samsung Galaxy S7. 

Thanks.

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Tom_F
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Re: Voicemail and calls

Thank for getting back to us Emilymcl. I'd like to take a look and see what we can do to help.

 

Please look out for my PM (the purple envelope) and get back to me when you can so we can investigate further. 

 

Tom 

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