Virgin Media Community

[daveglass1]

HI, since joining Virgin I keep getting voicemail alerts, seemingly in the same locations, but without any actual voicemail.

Can you reset at your end?

Regards

Dave Glass

[Alex_RM]

Hi Dave, 

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the voicemail, can you confirm for me what handset you're using?

Alex_Rm

[daveglass1]

Hi yes, I've got an Honor 10 lite. Only just swapped recently from ee to Virgin. Its a new issue. 

[Sasha_W]

I see thanks for this, 

When you go onto voicemail does it just state there are no new messages in your folder? 

Do you have any voicemail messages at all as it may be best to delete them to see if the issue still occurs? 

May also sound very obvious, but have you turned the phone on and off just to see if this makes a difference at all? 

If not then we can certainly look into this further for you. 

Thanks 

[daveglass1]

Im always switching on and off as Ive a spotify issue also. Its been quiet today as it seems to depend where I am. No, there are rarely any messages. This is not message dependant. 

[Sasha_W]

I see, 

when you mean dependant on where you are could you expand on this a little please? 

It may be that we need to have a look at your account to run a few checks but please do let me know. 

Thanks 

[daveglass1]

Yes, it happens often in the train station and at work. In each place it occurs in the same areas. Both of these places have wi-fi which I use. Unsure if this is connected. It does not happen when anywhere near the home wi-fi. On rare occasions it can happen randomly elsewhere. When it does happen it alerts with a sound which cuts off music etc temporarily. I cannot find where, on this phone, is the ability to switch it off. I've googled to no avail. I've tried options on the voicemail itself again, to no avail. 

[Corey_C]

Thanks for replying, daveglass1,

This would certainly be something from the handset's behavior than an actual voicemail signal. You can try either for these two things:

• Putting the SIM in another phone to see if it occurs with that phone
• Factory resetting the current phone.

Let us know how it goes, cheers,

Corey C