Virgin Media Community

[Clarerobertson2]

I can’t find any other way to contact Virgin & unfortunately the phone line is too long.

I have an important voicemail to access but cannot as it says I must enter a pin. I don’t remember ever setting up a pin? 

I live abroad but still use my UK number for reference. 

does anyone know how to fix this?

thanks! 

[Paulina_Z]

Hi @Clarerobertson2,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues accessing your Mobile Voicemail while abroad!

We recommend our customers take a look at our Using Virgin Mobile While Abroad page to see what are the best steps to take before travelling abroad. We would also recommend taking a look at our Set Up Virgin Mobile Voicemail page to see how you can do this before you travel.

However, as you're already abroad and having issues accessing your Voicemail, I'll be happy to look into this further for you. I will send you a Private Message to confirm a few details before we can re-set your Voicemail PIN. Please keep an eye out for a purple envelope at the top right corner of your page. I will be in touch soon.

Thank you.