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Beansmum
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Voicemail abroad asking for pin

My daughter is currently in Germany with the other phone on my account. She has received voicemail messages but cannot access voicemail as it is asking for a pin, however she has never set one up.

Please can this be reset so she can access her messages?

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Zak_M
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Re: Voicemail abroad asking for pin

Good morning @Beansmum

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that your daughter had some issues accessing her voicemail. 

 

We can get this sorted for you,  I will pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M  

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Zak_M
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Re: Voicemail abroad asking for pin

Thank you for confirming that information via PM @Beansmum 

 

A text message will be sent the the phone with the new voicemail pin. 

 

Kind regards,

Zak_M