3 weeks ago
My daughter is currently in Germany with the other phone on my account. She has received voicemail messages but cannot access voicemail as it is asking for a pin, however she has never set one up.
Please can this be reset so she can access her messages?
Good morning @Beansmum.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that your daughter had some issues accessing her voicemail.
We can get this sorted for you, I will pop you over a PM so that I can get some account information.
Thank you for confirming that information via PM @Beansmum
A text message will be sent the the phone with the new voicemail pin.