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Skyhawk105
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Voicemail Reset

I cannot remember my voicemail PIN.

I went through the process by phoning to get advice but it was over 40 mins at local rates.

So, I e-mailed for help but through this they asked security questions, which I messed up on once and so they sent a re-set letter to my registered address. Virgin won't even email me the solution, it has to be posted!!  Great so far you may think - BUT I am in Spain for the next month or so and cannot get back to the UK to use the letter. They will only send this to the registered address - so much for paperless service !!!!

Does anybody know another way of getting voicemail PIN assistance for when you are abroad? 

Feeling a little irritated after wasting en entire afternoon of my time on this inane system!

Thanks.

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Corey_C
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Re: Voicemail Reset

Hi Skyhawk105,

 

Thanks for your post and welcome to the community forums, Getting your voicemail PIN reset can only be done by a member of the team that has access to your account. Have you been able to get this reset since your post? If not then I have sent your a PM to get your account details,

 

Cheers,

Corey C

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