Voicemail Pin

[Reneh4610]

I have been a Virgin mobile customer for more than 12 years and have never been asked for a pin number to access my voice mails. I am in France at the moment and was asked for a pin when accessing my messages. I had 3 attempts, although I don't remember ever setting a pin and am now locked out. I tried to call +44 345 454 1111 but gave up after waiting an age. Any suggestions? 

[Carley_S]

Hi @Reneh4610

Welcome to the community 

Sorry to hear you've not been able to access your voicemail whilst abroad. You did need to set up a voicemail pin and set up your phone to work whilst you are abroad. We can take a look at resetting the pin for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Reneh4610]

Thank you, sorted