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Voicemail Pin not working

Today I have had a voicemail which I have been unable to listen to. When I type in my pin the first few attempts it read back my pin with digits repeated like I had double tapped, but once I had entered it correctly and forever more now there is a pause for 10-15 seconds and then tells me "thanks for calling Virgin Mobile. Good bye" dont know whether its locked my account, but is very frustrating!

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Re: Voicemail Pin not working

Hi UKDavo1983, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear this has happened. Can I ask have you previously changed your voicemail pin or was this the generic one you was trying? 

 

Cheers. 

Ryan_N - Forum Team
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