Virgin Media Community

[BBQColin]

Hi I'm abroad and need to reset my voicemail pin to access voicemail,help appreciated 

[Jodi_S]

Hi BBQColin,

A warm welcome and thanks for posting on our community forums. We can certainly help you with this issue and get your voicemail back up and running for you.

As we will need to reset your voicemail pin, I am going to pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S · Accepted solution]

Brilliant, security has been passed BBQColin.

You will receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.New PIN's must be different from the previous PIN.

Kind regards Jodi.