I'm having the same issue as the guys above. I am abroad (also Spain), got a voicemail message, tried to access it, asked for a PIN that I don't remember setting up and got locked after three failed attempts. Been looking for help how to unlock it but haven't found anything on the website.
I have reset your voicemail pin, please be follow the following as per my message and for any customer who has had their pin reset please follow the instructions below :
Customers will need to reset this after receiving the SMS, by calling their voicemail.
The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN
Thank you for coming back to us, sorry to see you still have the same issue, so I can help you further I will invite you into a private chat, I will then clear security and reset your voicemail Pin our end, please click on the purple envelope to accept?