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Coyne
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Voicemail PIN abroad

Hello,

 

I am currently abroad and need to access my voicemail.

 

I was not aware I needed to set a PIN before I left the UK. 

 

Please can I have assistance to reset and access from abroad as I will be here for the next month.

 

Kind regards.

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Ashleigh_C
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Re: Voicemail PIN abroad

Hi there @Coyne 

 

Thank you so much for your first post to our community forums and welcome to the team! 

 

I'm so sorry to hear this has happened. I am going to send you a PM so we can look into this. Please keep an eye out for the purple envelope in the top right corner alerting you to a new message. 

 

Thank you. 

Ash_C
Forum Team



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JENGIBRE3
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Re: Voicemail PIN abroad

Hi,

I am currently in Spain and have a similar problem. Voicemail asked for a pin but I have never set one. It is now locked out.

Please help

Regards

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Zoie_P
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Re: Voicemail PIN abroad

Hi JENGIBRE3.

Thanks for your post 🙂 

I am sorry to hear you are having the same issue with your voicemail pin.

I will pop you over a message asking for some details and we can go from there,

Zoie

 

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invictor282
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Re: Voicemail PIN abroad

I'm having the same issue as the guys above. I am abroad (also Spain), got a voicemail message, tried to access it, asked for a PIN that I don't remember setting up and got locked after three failed attempts. Been looking for help how to unlock it but haven't found anything on the website.

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Zoie_P
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Re: Voicemail PIN abroad

Thanks for messaging with me JENGIBRE3,

I have reset your voicemail pin, please be follow the following as per my message and for any customer who has had their pin reset please follow the instructions below :

Customers will need to reset this after receiving the SMS, by calling their voicemail.

The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN

Any further issues please pop back 🙂 

Zoie

 

 

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invictor282
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Re: Voicemail PIN abroad

Still same issue. I called the voicemail again, asked for a PIN which I didnt have, tried 7890 and locked me out after one single attempt.

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Paul_DN
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Re: Voicemail PIN abroad

Hi invictor282,

 

Thank you for coming back to us, sorry to see you still have the same issue, so I can help you further I will invite you into a private chat, I will then clear security and reset your voicemail Pin our end, please click on the purple envelope to accept?

 

Regards

 

Paul.

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