on 18-07-2022 18:59
I had a blank voicemail from Virgin, I deleted it but there is still a notification for it. Can this be removed.
on 18-07-2022 20:24
Hi there @Tamfunk
Thank you so much for your post and welcome back to the community forums!
I'm so sorry to hear that this has happened! Can I ask if you are able to reboot the handset for us and see if that resolves the issue?
on 18-07-2022 21:30
Hi Ashleigh, I restarted the phone but the notification just pings again when it switches back on.
on 19-07-2022 08:51
Just to confirm, did you switch your voicemails as seen here https://www.virginmedia.com/help/landline/set-up-landline-voicemail?
on 19-07-2022 10:11
i have exactly the same issue on my phone - a notification that does not disappear, even after re-starting phone. I have not changed anything on voicemail settings since i started with Virgin
on 19-07-2022 10:46
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having a similar issue with your voicemail notifications. We can understand this is not ideal and we want to best help. Just to confirm, do you only get this issue on one device? Is this on mobile or landline? If mobile, did you try deleting the voicemail as seen here https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail ?
on 19-07-2022 10:50
thanks, not tried deleting voicemail yet, but will contemplate that! Regards Peter
on 19-07-2022 10:53
Please let me know how it goes and if you need any further help 🙂
on 19-07-2022 20:32
I haven't, to my knowledge, signed up for that voicemail service. I switched voicemail service off then on again to see if that helped.
on 20-07-2022 08:24
i tried turning voicemail off and restarting phone but notification still appears.....