Virgin Media Community

[zoebooth]

Not sure if this is a Virgin issue or iPhone issue but I keep getting push notifications saying I have a new voicemail but I don’t. The red dot notification is also on the phone icon but that doesn’t bother me, it’s just the actual notification that’s annoying me.

I noticed it after updating to ios 14.1, so don’t know if that anything to do with it but I’ve tried searching for solutions and had no luck. Any ideas?

[Emily_G]

Thanks for the post Zoebooth.

Have you been able to locate the voicemail or remove the notification since your post?

Thanks, Emily.

[Georgiaaa]

I also have this problem. I have been getting new voicemail notification none stop. However, when I go onto my voicemail I have no new messages. This has only started to happen since updating my iPhone.

[zoebooth]

Hi, no still no voicemail.. when I ring it says ‘no new messages’ and there’s no old ones there either that I could delete and see if that’s the problem

[Hollie_B]

Hi there @Georgiaaa and @zoebooth

Sorry to hear you're having issues with the voicemail notification not clearing. Please can you try the following: 

On your iPhone, go to Settings > Notifications > scroll down and tap Phone turn off Badges and wait about a minute and then turn it back on. Then, go to Settings > Notifications > Phone and turn off Badges. Then, restart your iPhone and go to Settings > Notifications > Phone and turn Badges on. 
 
Let me know how you get on. 

Thanks, 

[apocholite]

I have this problem too and it is very annoying! I have tried what you suggested and I wind up with the same - a red 1 showing I have a message and a pop up message. When I call voicemail it tells me I have no messages and then I can't hang up!

I'd be grateful for further advice

Cheers

Malcolm

[krustydad]

is there really no fix for this?

My Samsung J6 has this issue, so I put the SIM into a factory reset J5, and it shows the same thing.

Called voicemail and there are no new messages and no saved messages.

Please Virgin Mobile, get a grip on this

[Emily_G]

Thanks for the post, have you been able to find a fix since your post? 

Are you able to reinsert the SIM card and reboot the handset? 

Thanks, Emily.

[Rebxo · Accepted solution]

I’ve had this issue for a while but today got rid of the notification by dialling your voicemail. Option 3 for settings and features and then option 2 to manage message alerts. I then turned this on & off by pressing option 1. 

notifications disappeared. 

Hope this helps some one 🙂 

[202020]

Thank you. This done the trick for me for issue on a iPhone 12 😊