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Voicemail Locked Abroad

Joining in


I am currently abroad and my voicemail has been locked because I did not know (or set up) my PIN.

Can anybody help ?

Thanks in advance.


Forum Team
Forum Team

Hey OscarStrummer, thank you for reaching out and a warm welcome the community. I am sorry to hear you cannot get onto your Voicemail.

A pin would of been needed to set up before you went.

However not to worry, I can look into this for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?

Forum Team
Forum Team

Hi OscarStrummer, 

Thanks for coming back to me via private message and for passing data protection. 

I have reset the voicemail PIN for you now and you'll receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:

  • Not be purely repetitive,eg.7777
  • Not sequenced up or down,eg.1234,4321
  • The PIN cannot be a significant part of the Mobile number
  • Virgin Mobile default PIN(7890) will not be allowed as a sequence
  • New PIN's must be different from the previous PIN

If you have any further issues, pop back to me here and we can go from there 🙂 


Forum Team

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