I left my mobile phone at home yesterday, and was unable to access my voicemail from the work landline.
It logged in OK after pressing *PIN# but then after a silence it said thank you and rung off.
Left my own message waited and tried again. Same result.
Got a security text from Virgin.
Normally if I leave the phone at home I change the outgoing message to warn callers and review my voicemails.
Was able to get voicemails once I got to the phone.
Thanks for your post on our Community Forums and I'm sorry to see that picking up your voicemails from your handset were not possible.
Has this issue since been resolved or is this still on going? Can you please advise me what colour SIM card you have for our services?
The sim is white and maroon. with a red Virgin Logo on the dark bit.
As I’ve not left my phone at home since I forgot about this will try again. Not sure which option to use when I ring the 789 number.
Thanks for the response Sappermajor,
Do please feel free to update us to let us know if we need to give this further attention or if this is resolved.