Virgin Media Community

[LouiseC13]

Hi there I'm in Lanzarote and my phone is working OK, I have a new voice message which I can't retrieve I've tried calling 789 and just keep getting cut off can you help please?

[Paul_DN]

Hi LouiseC13,

Thank you for reaching out to us in our community and welcome, sorry to hear you are unable to receive your Voicemail while Roaming in Lanzarote, before you leave the UK you do need to set up a pin, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi LouiseC13,

Thank you for joining me in a private chat and for clearing security, glad I was able to reset your Voicemail and that you are now able to retrieve your Voicemails.

If you need any further support, please do not hesitate to reach back out.

Regards

Paul.