I have today received a text from Virgin Media saying
<< Welcome to your voicemail ! We've created a mailbox for your number 079xxxxxxxxxxx >>
How do I get this permanently removed ? I do not wish to have messages left for me, and many years ago it was deleted - at the request of my husband and myself.
I have absolutely no wish to spend hours on the phone being passed from pillar to post , or waiting to receive a text message after using the text messaging contact 'thingy'. All I want is for this unwanted voicemail mailbox , which was NOT requested by me, to be permanently removed.
Thanks for posting on the community forums, many apologies for our delayed response.
Sadly we aren't able to help with package change requests here from the forums, and removing the voicemail feature would be classed as a package change. Can you please let us know if you have been able to get this feature removed since posting?
Also, were any changes made to your account at all prior to receiving the voicemail stating that voicemail had been set up? I'm not sure what could have triggered voicemail to be activated if you have not requested it.
thanks for updating us on this issue, we are sorry that you feel so frustrated due to this feature being turned on when you received this new SIM card. Was your Voicemail inactive on your old SIM card before you swapped it for this new one?
Also, the new migration SIM's are meant to be purple, the old ones are red. Can you check that you have inserted the correct SIM please to make sure you've got the correct one?
My Voice mail - to my knowledge on my old SIM - the SIM which is in my iPhone 8Plus at present - has been inactive for the last many years.
On 28 September I received a text from Virgin - I quote " Welcome to your voicemail ! We've created Mailbox for your number 07906......"
I didn't ask for this and I want it removed ASAP
The new SIM which came in a letter dated 28/09/20 [ and reached me a week later ie yesterday ] is as RED as it is possible to be. It has the words "Pop it like it's hot " on the front and has a default security PIN on it and also a personal unblocking key of 8 numbers. This card has not been inserted and will not be until my friend is able to do it for me.
Thanks for coming back to me about this, I understand your why you want to remove this feature and we will try our best to once you and your friend has completed the SIM switch. Once this has been done we will be able to look into this further for you.
Let us know when your new SIM is in your phone so I can help further 🙂